Advice, Costs & Client Care

Advice and Costs

We will speak with you at the outset of a matter to identify and understand exactly what type of legal advice you need. We will then discuss with you, based on the available information, the options for how to take your matter forward and the likely costs. Sometimes this can be difficult at the outset, because it may not yet be clear what all your requirements are, or perhaps the requirements of another party to a transaction. In such circumstances we will keep you informed as the matter progresses and the picture becomes clearer.

We will usually invoice on a regular basis, which keeps you informed and helps in managing your cashflow.

Please contact us for an initial no obligation consultation to discuss your requirements.

 

Client Care

We want to make sure you are satisfied with the service you receive, as ultimately you can be our best advert. If you aren’t happy with any aspect of a transaction, tell us so that we can respond and react.

In the first instance it may be helpful to contact the person who is working on your matter to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, then you can follow our complaints procedure as detailed in our terms of business. Making a complaint will not affect how we handle your case.

 

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint

and

  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9.00 to 17.00.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

 

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.